They're Talking Nerdy Baby: #NerdsUnite
Looky looky the email I just got on Facebook ...
Wow. Amazing question Rebecca! Thanks for reaching out.
The number one thing I used to ALLLWWAYYYYYSSSS teach my accounts was to ask a series of qualifying questions. When it comes to cellular anything - people really only wanted the newest and fanciest app friendly device. I used to tell my accounts that that was great and all, but if they actually educated the customer on why they were buying the product, they would ultimately have a better experience and refer more friends. Back then, omg haha - it was does it have a camera, can you send a text? (Dude, this was 2006! INSANE!) I know this sounds lame, but I just very very very genuinely wanted to help people find the device that was best suited for their habits. Again, these now seem a bit outdated since I feel like everyone under the sun has one reason or another for a smartphone - but I would ask people questions like- are you going to use this for work? What kind of work do you do? (PDA vs. non - ANNNDDD maybe they are the decision maker in the office, so you could do a B2B upsell at that point!)
Get personal. Vibe it out, though. Some people may TOTALLY shoot you down, and say this is what I want - give it to me - peace. But the overwhelming majority of the population won't. They'll actually get really really really excited. Know your phones inside and out so you can recommend on the fly, and just go with it. No one likes to be sold - but we want to buy. So, let us!
Hope this helps!
#nerdsunite
